Delivery Partner Policy

Last Updated: 01.01.2024

Itnahub partners with trusted delivery services to ensure timely and secure shipping for marketplace orders and Fulfillment by Itnahub (FBA) items. This policy outlines the roles, responsibilities, and standards for delivery partners associated with Itnahub.

1. Role of Delivery Partners

Delivery partners play a critical role in Itnahub’s logistics, ensuring that products ordered through our platform are delivered accurately, safely, and on time.

2. Responsibilities of Delivery Partners

All delivery partners are expected to meet the following standards:
• Timely Delivery: Delivery partners are responsible for adhering to scheduled delivery times and providing accurate tracking information to customers.
• Package Handling: Delivery personnel must handle packages with care to prevent damage during transit and ensure customer satisfaction.
• Tracking and Updates: Real-time tracking must be provided to keep customers informed of their order status. Delivery updates should be made available to both Itnahub and customers.
• Professionalism and Courtesy: Delivery personnel should represent Itnahub with professionalism and courtesy, maintaining a positive experience for customers.

3. Delivery Process for Fulfillment by Itnahub (FBA)

For sellers using FBA, Itnahub manages storage, packaging, and shipping from our warehouses. Our delivery partners are integrated into this process to handle logistics seamlessly.
• Order Collection: Delivery partners collect orders from Itnahub’s fulfillment centers and transport them to the designated delivery addresses.
• Return and Exchange Management: If an order is returned, delivery partners must ensure that items are returned to the correct Itnahub warehouse location.
• Insurance and Liability: Delivery partners may be required to carry insurance for lost or damaged goods during transit, based on specific agreements with Itnahub.

4. Delivery Timeframes

Delivery timeframes vary based on the delivery partner and shipping location:
• Standard Shipping: Standard delivery typically takes 3-7 business days for local orders and up to 14 business days for international shipments.
• Expedited Shipping: For faster delivery options, expedited shipping may be available, subject to additional fees and availability.
• Custom Shipping Requirements: For fragile or high-value items, special shipping methods may be employed to ensure safe handling.

5. Customer Communication

Delivery partners must provide clear and timely communication to customers regarding:
• Order Status: Updates on the status of the delivery, including estimated arrival times.
• Delivery Issues: Any issues, such as delays or rerouting, must be promptly communicated to both Itnahub and the customer.
• Proof of Delivery: Delivery partners may be required to capture proof of delivery, such as customer signatures or photographs, to confirm successful delivery.

6. Returns and Refunds

In cases of returns or undeliverable items:
• Return Policy Compliance: Delivery partners must comply with Itnahub’s return policy and follow instructions for returning items to Itnahub’s designated fulfillment centers.
• Damaged or Lost Goods: If goods are damaged or lost in transit, the delivery partner may be responsible for compensation, depending on the service agreement with Itnahub.

7. Performance Standards and Evaluation

Itnahub evaluates delivery partner performance based on metrics such as:
• Timeliness: Adherence to delivery schedules and average delivery times.
• Accuracy: The percentage of successful, undamaged deliveries.
• Customer Satisfaction: Feedback from customers regarding their delivery experience.
• Responsiveness: The ability to communicate and resolve delivery issues promptly.

8. Termination of Partnership

Itnahub reserves the right to terminate partnerships with delivery partners who fail to meet performance standards, including but not limited to frequent delays, poor customer service, and improper package handling.

9. Changes to Delivery Partner Policy

We may update this policy to reflect changes in our logistics or business requirements. All delivery partners will be informed of significant changes, and continued collaboration will imply acceptance of the updated terms.

10. Contact Information

For any questions or concerns regarding this Delivery Partner Policy, please contact:

Itnahub Logistics Team
Email: logistics@itnahub.com
Address: